Answers to commonly asked technical questions are answered below.  Please feel free to contact the Tuition Trust for further assistance or complete the form at the bottom of the page.

•Call us at 1-800-AFFORD-IT (233-6734) Monday - Friday from 8:30 a.m. to 5:00 p.m.
•Email us at info@collegeadvantage.com with non-technical issues.

1. How do I access my account?
A. If you opened your account online, you already have access to your account. The User ID and password you established when opening the account will remain valid until you choose to change them.

If you did not enroll online, the first step in obtaining a user ID is to click on "Get a User ID" on the left-hand side of the home page. (Only the account owner is permitted online access to his or her CollegeAdvantage account. ) Enter the account owner's first and last name exactly as you set up your CollegeAdvantage account, i.e., "William" Smith, not "Bill" Smith.  You will need your Social Security number and a valid email address that you can immediately access. Once you have completed the registration page, an email confirmation will be forwarded to the email address you provided when registering. (If you have activated the spam blocker filter on your email program, you will need to make the necessary changes to allow the confirmation email to come through BEFORE registering.) Once you receive the confirmation email, you must click on the link contained in the email to activate your registration for online account access.

2. I logged on to my account, but all I see is a blank page.
A. This happens in two circumstances: 1) the account is on hold for some reason, such as no valid mailing address on file, repeated non-sufficient funds transactions, etc.; or 2) the account was opened through a financial advisor. If you did not use a financial advisor when opening the account, and see a blank area where your account data should be, please contact us immediately at 1-800-233-6734. We will be able to determine why the account is on hold and rectify the situation so your account is on "Active" status. You will then be able to see your account data.

If you opened your CollegeAdvantage account through a financial advisor, and only participate in Putnam Investment options, your account information can be accessed through Putnam's Web site at www.putnaminv.com. The collegeadvantage.com Web site is only for direct investors.

3. I tried to open an account, or tried to register for online account access, but did not receive my confirmation email from CollegeAdvantage so I could complete the process.  What do I do? 
A. Before you begin the registration process, it is important to make the necessary modifications to your spam blocker to allow the registration email to come through. The email will come from feedback@collegeadvantage.com,  so please add this to your list of accepted email senders. If you did not receive the confirmation email, you will need to call us or send an email to us at info@collegeadvantage.com  and include the email address you provided during the first phase of registration so we can manually activate the registration.

Customers who have fuse.net and Adelphia.net email addresses have been experiencing difficulty receiving the User ID confirmation email. In order to receive emails from CollegeAdvantage, the provider for fuse.net, Cincinnati Bell, informs us that you have to turn off your Spam Filter. To do this, you will have to contact the provider.  After you have successfully turned off the filter, in your Inbox, go to Webmail - “Filtered Mail.” That’s where you will find our email. Also, if you add the CollegeAdvantage email addresses to your contact list, you should be able to receive future emails feedback@collegeadvantage.com, and info@collegeadvantage.com.

4. I forgot my password.
A. If you have forgotten the password, please use the password reminder option on the Web site. Please note, the reminder will only be sent to the email address of record. The password reminder button is on the log-in page.

5. I forgot my User ID.
A. If you forget your User ID, call customer service at 1-800-AFFORD-IT (233-6734) between 8:30 am and 5:00 pm Monday - Friday, or email us at info@collegeadvantage.com and we will send you an email containing your User ID.

6. Can the successor owner or beneficiary view their accounts online?
A. Online access is only available to the account owner.

7. What if I only have one email address and my wife and I share the same email address?
A. Unfortunately, for security reasons, if you are enrolling online, each account owner must use a unique email address in order to receive the validation email required for online enrollment. If our system finds the same email address used by another account owner during the enrollment process, an "invalid email address" error will result.

8. How do I add recurring EFT online to my account?
A. Log into your account and add or change instructions for recurring electronic funds transfer (EFT) by clicking on the "Recurring Contributions" link on the left.

9. How do I update my email address?
A. Log into your account and click on "Update Personal Info" to change your email address.

10. How do I update my profile?
A. Log into your account and click on "Update Personal Info" to change your profile, including mailing address, email address, home and work phone numbers. You can use the "Change Password" link at the bottom of the page to change your password.